Contact Us

For all your questions and comments please contact Customer Services. For general enquiries please contact info@lycamoney.co.uk Customer Service Number 020 7132 1100 and Lost and Stolen Help Line 020 7132 1101

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We do everything we can to make sure you receive the best possible service. However, sometimes we might not always get things right. If you are not happy with the services received and wish to make a complaint, please contact our card issuer stating the nature of your complaint at complaints@prepaidfinancialservices.com. Once your complaint has been received , a Complaints Officer from Prepaid Financial Services Limited will investigate it immediately and respond to you within 10 working days.